Refund Policy – Mi-Tienda.com.co
Last updated: December 4th, 2025
1. Scope
This policy applies to all purchases made on Mi-Tienda.com.co.
2. Professional Services
Due to the nature of customized digital services, payments are non-refundable once the service has begun, unless:
The service was not delivered
There is clear non-compliance by Mi-Tienda.com.co
Adjustments within scope are included at no extra cost.
3. Digital Products
Digital items (scripts, code, templates, documents, configurations) are non-refundable once delivered.
4. Physical Products (If applicable)
Refunds apply only if:
The item arrives damaged
The wrong item is delivered
The product is incomplete
Requests must be submitted within 5 business days with evidence.
5. Refund Process
Email info@mi-tienda.com.co with:
Full name
Order number
Reason
Evidence (if applicable)
6. Refund Timeline
Approved refunds are issued via the same payment method used.
7. Cancellations
Services can only be cancelled if work has not started.
8. Contact
Email: info@mi-tienda.com.co